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    • #25147
      Profile photo of Andrew Normand

      I have followed the instructions on both my laptop and phone and I can download the file perfectly but when I try to open the PDF’s, ADOBE say there is a problem with the PDFs and they are not supported. The error message reads it cant open the PDF as it is either a not supported file type or because the file has become damaged. Can you help please?

    • #25148
      Profile photo of Andrew Normand

      Are you by any chance trying to open the files which begin with a dot? These look like some hidden files from a Mac perhaps that maybe should not be in the Zip files.

    • #25149
      Profile photo of Andrew Normand

      It may be that then dot files snuck in due to an ‘upgrade’ to the zipping software breaking something. In earlier verions they were excised…

      Light has, I hope now been corrected.

      Meanwhile:

       

      1) What’s the version of Adobe Acrobat that you’re using?

      2) Any PDF reader should be able to open the latest versions – build date is 06 May 14.

      3) The whole topic is also available on the web.

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